I have a query with my order?
If you have a problem or a query with your order emailing is the best way to contact us or telephone 01305 849264 - and we will respond to your questions as promptly as we can.

Can I make a payment with a credit or debit card?
Yes, you can.  Use your credit card or bank account at the payment process.  For non-PayPal users ignore the PayPal login box and click on continue at the bottom of the left hand side of the page.

Is my payment secure?
We use PayPal as our secure payment processor.  It is the largest and most secure online today.  It is safe, simple and smart!

Can I make a payment through PayPal?
Yes, just log into your PayPal account at the payment process.

Do I have to have a PayPal account?
We use PayPal as our payment server but you DO NOT have to open a payment account to pay for an order.  You can pay by any of the credit/debit cards listed at the payment process.

I'm having some problems at the payment process!
If you have an existing PayPal account, by default PayPal will expect you to pay with your account.  You can use any major credit or debit card making sure the card and the email address have not been registered to a PayPal account before.

My purchase order information has come through but I haven't make a payment?
Your order status is Pending - Confirmation of Order will be sent once payment has been made.

How much do you charge for delivery?
All of our gifts include delivery - no hidden extras! Unless you ask for a special request for your order to be delivered guaranteed next day.

How are orders delivered?
We use 1st Class Royal Mail and a special next day delivery service for corporate orders and special requests.

When will my order arrive?
Whilst the majority of orders arrive the following working day, we cannot guarantee this.  Please allow 2-3 working days if you want your gift to arrive on time on a special celebration date.`

When is the best time to place an order?
The convenience of an online shop is that you can order 24/7.  You can pre-order anytime.  If you place an order on a Mon-Fri (except Bank Holidays) before 1pm your delicious gifts can be dispatched the same day!

Are any of your edible gifts wheat, dairy or gluten free?
Yes, some of our organic muffins are wheat, dairy and gluten free.  Take a look at our organic selection and make your choice at time of order.